Project Background
Manufacturing companies often struggle with staffing agencies that promise flexibility but deliver inconsistent service when it matters most. That was the challenge facing ITW Seats (formerly Dahti).
As part of the global ITW family – a Fortune 300 industrial leader – ITW Seats operates in the demanding automotive supply chain, with 300+ employees manufacturing office seating and headrest bezels in the U.S. and Spain. Their Rockford, MI, facility, staffed with 120-130 employees (including temporary workers), requires reliable machine operators who can adapt quickly to fluctuating production demands.
In 2020, ITW Seats' HR generalist inherited relationships with three different staffing agencies, including Workbox Staffing. What started as a multi-vendor approach quickly revealed which partner could truly deliver when it was most needed.
Building an Exclusive Partnership Through Performance
The real test came during ITW Seats' major facility consolidation from Tinley Park, IL, to Rockford in January 2024. This complex transition required not just routine staffing but complete workforce support to maintain production continuity.
While two agencies proved unreliable with poor communication and inconsistent quality, Workbox Staffing stepped up as a true business partner. Here's how Workbox delivered for ITW Seats. ⬇️
Having Scalable Capabilities
✅ Scaled to provide up to 45 temp workers during facility consolidation✅ Maintained production quality standards throughout the transition period
✅ Coordinated seamlessly with ITW's internal team
Providing Daily Excellence
✅ Delivered qualified machine operators who required minimal training✅ Maintained responsive communication that kept operations running smoothly
✅ Offered flexible staffing solutions that adapted to production demands
Being an Actual Partner
✅ Regular collaboration with HR team to understand changing needs✅ Proactive problem-solving (rather than reactive service delivery)
✅ Long-term relationship building focused on ITW's business success
Standing Apart From the Pack
The performance gap became undeniable. While managing multiple agencies initially seemed like risk mitigation, it created operational headaches when two providers consistently underdelivered.
Workbox Staffing’s dependable performance during the facility consolidation transformed the relationship from vendor management to a strategic partnership. The decision to make Workbox Staffing their exclusive staffing provider wasn't just about convenience – it was about recognizing proven results.
Key Results:
- 45 temps deployed during facility consolidation
- 4.5+ years of reliable partnership and consistent performance
- 100% exclusive relationship after eliminating underperforming competitors
- Zero production disruption during complex facility transition
- Immediate-impact machine operators (requiring minimal training time)
What Makes the Difference
ITW Seats' experience demonstrates the value of choosing the right staffing partner over managing multiple mediocre relationships.
Delivering Exceptional Service
- Quality candidate screening that reduces turnover and training costs
- Communication excellence that keeps operations informed and confident
- Scalability proven under the most demanding circumstances
- Partnership mindset focused on ITW's business success, not just filling positions
Focusing on Business Impact
- Operational continuity during major facility consolidation
- Reduced administrative overhead from managing multiple agency relationships
- Confidence in workforce flexibility to support future growth plans
- Strategic partnership capability for both routine needs and emergency response
Positioning for Future Growth
Today, ITW Seats operates with complete confidence in their staffing capabilities. The Rockford facility continues to benefit from Workbox Staffing’s flexible solutions that accommodate the dynamic demands of the automotive supply chain industry.
With ambitious growth plans ahead, particularly for the Rockford facility, ITW Seats has positioned itself for success with a staffing partner proven to be more than capable of efficiently scaling operations as new opportunities arise.
About ITW Seats
ITW Seats operates as a key division within ITW's automotive segment, manufacturing office seating and headrest bezels for the automotive industry. With approximately 300 employees across US and Spain locations, they are part of ITW – a Fortune 300 global industrial company founded in 1912.